Privacy Policy

1. Introduction

Welcome to ttk11, Bangladesh's trusted online gaming destination. This Privacy Policy explains how ttk11 ("we", "us", or "our") collects, uses, stores, and protects personal information when you access or use our platform at ttk11.club. By registering an account or using any of our services — including cricket betting, live casino, slots, and crash games — you acknowledge that you have read and understood this policy.

We are committed to maintaining the trust and confidence of all users across Bangladesh — whether you are accessing our platform from Dhaka, Chittagong, Sylhet, Khulna, or any other city. This policy is written in plain, accessible English so that every player fully understands how their data is managed.

2. Information We Collect

ttk11 collects different categories of information depending on how you interact with our platform. We only collect data that is necessary to deliver our services, comply with legal obligations, and improve your gaming experience.

2.1 Account Registration Information

• Full name and date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number (for account communications and security alerts)
• Residential address and district (for identity verification and regulatory compliance)
• Government-issued ID or National ID card details where verification is required

2.2 Financial and Transaction Information

• Deposit and withdrawal transaction records including amounts, timestamps, and payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Mobile banking account identifiers (e.g., your registered bKash or Nagad number) used to process payments — we do not store full card numbers or PINs
• Bonus and promotion redemption history including wagering requirement completion status

2.3 Technical and Usage Data

• IP address, device type, operating system, and browser or app version
• Session logs including pages visited, games played, session duration, and click patterns
• Cookies and similar tracking technologies as described in Section 5 of this policy

3. How We Use Your Information

The personal information we collect serves specific, clearly defined purposes. We do not use your data for any purpose beyond what is described here without first obtaining your explicit consent.

• To create and manage your ttk11 account, verify your identity, and maintain account security
• To process deposits, withdrawals, and transactions via bKash, Nagad, Rocket, Upay, and card networks
• To deliver and personalise your gaming experience including cricket betting, slots, crash games and live casino products
• To send you important service notifications, security alerts, and account-related communications via email or SMS
• To detect, prevent, and investigate fraud, money laundering, collusion, and other prohibited activities
• To improve platform performance, resolve technical issues, and conduct analytics that help us build a better product for Bangladeshi players

4. Sharing of Your Information

ttk11 does not sell, trade, or rent your personal information to third parties for commercial marketing purposes. We may share your data only in the following limited circumstances:

• Trusted service providers and technology partners who assist in operating our platform (e.g., payment processors, fraud detection services, KYC verification providers), subject to strict confidentiality agreements
• Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, solely to the extent necessary to facilitate gameplay and enforce fair play standards
• Regulatory authorities, law enforcement agencies, or courts when we are legally compelled to disclose information, or when such disclosure is necessary to protect the rights, property, or safety of ttk11 or its users
• A successor entity in the event of a business merger, acquisition, or asset transfer, provided that the successor is bound by equivalent privacy protections

In all cases where we share your data with third parties, we require those parties to handle your information securely and only for the purposes for which it was shared. We do not permit third parties to use your data for their own independent marketing or analytics purposes.

5. Payment Data and Financial Security

All financial transactions on the ttk11 platform — including deposits via bKash, Nagad, Rocket, or Upay, and card payments through Visa or Mastercard — are processed through encrypted, secure payment channels. We apply SSL encryption across all transaction pages, which means your payment data is protected both in transit and at rest.

ttk11 does not store complete card numbers, CVV codes, or mobile banking PINs on our servers. Payment instrument details are tokenised and handled in accordance with the security standards applicable to digital financial services in Bangladesh.

6. Cookies and Tracking Technologies

ttk11 uses cookies and similar technologies to provide, maintain, and improve our platform. Cookies are small text files stored on your device. We use three categories of cookies:

• Essential cookies — required for the platform to function correctly, including maintaining your login session and securing your account
• Performance and analytics cookies — used to understand how players navigate the site, which games are most popular, and how we can improve page load speeds and usability
• Preference cookies — used to remember your language setting, display preferences, and last visited sections so your experience feels consistent across sessions

Most device browsers allow you to manage or delete cookies through their settings. Please note that disabling essential cookies may affect the functionality of the ttk11 platform and your ability to access your account.

7. Data Retention

We retain your personal information for as long as your ttk11 account remains active, or as long as is necessary to fulfil the purposes described in this policy, comply with applicable legal and regulatory obligations, resolve disputes, and enforce our agreements.

If you request account closure, we will deactivate your account and begin a data minimisation process. Certain records — particularly transaction histories and identity verification data — may be retained for a defined period after closure in order to meet anti-money-laundering (AML) and financial record-keeping requirements applicable to digital gaming platforms in Bangladesh.

8. Your Rights and Choices

As a ttk11 user, you have meaningful rights regarding your personal data. You may exercise any of the following rights by contacting our support team at [email protected]:

• Right of access — you may request a copy of the personal data ttk11 holds about you
• Right to rectification — you may request that inaccurate or incomplete data be corrected or updated
• Right to erasure — you may request deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to our legal retention obligations
• Right to restrict processing — you may request that we limit how we use your data in certain circumstances while a dispute or concern is under review
• Right to withdraw consent — where we process your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

We aim to respond to all data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days and will notify you of the extension and the reason for the delay.

9. Data Security

ttk11 implements a range of technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These include SSL/TLS encryption for all data in transit, secure server infrastructure with access controls, regular security audits and vulnerability assessments, and multi-factor authentication options for account access.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your ttk11 account has been compromised or that your data has been accessed without authorisation, please contact our support team immediately at [email protected] so that we can investigate and take prompt remedial action.

10. Third-Party Links and External Services

The ttk11 platform may reference or link to third-party services such as payment processors and game software providers. These third-party services operate under their own privacy policies, which we do not control. ttk11 is not responsible for the privacy practices, content, or security of any external service. We encourage you to review the privacy policy of any third-party service you use in connection with your ttk11 account.

11. Age Restriction and Protection of Minors

ttk11 is strictly an adults-only platform. All players must be 21 years of age or older to register an account and use our services. We do not knowingly collect personal information from individuals under the age of 21. If you are a parent or guardian and believe that a minor has created a ttk11 account, please contact us immediately at [email protected]. We will promptly close the account and delete all associated personal data.

12. Changes to This Privacy Policy

ttk11 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to the policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of thettk11 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ttk11 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are available 24/7 Bangladesh Standard Time and aim to respond to all privacy-related enquiries promptly and thoroughly.

Email: [email protected] — Support hours: 24/7 Bangladesh Standard Time (UTC+6)